An airport shuttle, limo or taxi service receives calls for ride reservations at all hours, with particularly heavy volume during weekday afternoons, but even during the night   How do you cost- efficiently staff the call center to deal with the wide call volume variations and avoid putting customers on long holds?

The Problem: 

As a customer, you notice that the transportation service you use to get to the airport still picks you up on time but that each time you call, it takes longer and longer to talk with a reservation agent. Sometimes you are on hold for minutes. You don't have the time to spend on this. A taxi comes when you call; friends and family are there also to help. Why bother spending your lunch hour on hold?

The Solution:  

One of the Powered By Speech TM  application specialties is managing scheduling and reservations. If all your agents are busy with other customers, why make them wait? Let Powered By Speech TM  verify the time requested, take in payment information, and create the reservation. Each inbound phone call can now generate revenue.  No more wasted time or alienated customers.

Powered By Speech TM  scheduling and reservation solutions are also perfect for beauty salons, golf courses, and sports facilities, or any company that needs to schedule its services.