HighBridge Communications - Business Productivity/Customer Self-Service Solutions

Providing Communication Solutions:

The HighBridge Communications solutions can be applied to a great variety of different businesses -- Real Estate, Banking, Transportation Services, Incoming Call Centers, Service Organizations, Retailers, Professional Services, and many others.

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Solutions

AnswerSmith™ - Better Customer Support at a Lower Price

Your support costs are weighing you down. You're getting too many calls about the same easy topics that you've already covered in your online FAQ, that nobody reads. You don't want to be unkind to callers, and you require that each query receive a helpful response but there must be a better way than this. Paying highly specialized support technicians to answer simple basic questions certainly isn't it. We've designed AnswerSmith™ specifically to help take the burden off.

Real Estate - Communications Tools for the Mobile Agent

As a Real Estate agent, keeping your competitive edge requires having the latest and most accurate information at your command at all times. It also means being able to help as many clients as possible. So what do you do when you're with a client and your cell phone rings? You don't want to interrupt a sales conversation but the incoming call may be important. At other moments, your client may requrest information about a property that you're not familiar with. See how both these problems can be solved by the Powered By Speech TM VoiceRealtyTM system.

Banking - Enhancing Customer Self-Service Via Phone

A regional bank or credit union is challenged to differentiate its services in order to attract and retain customers in a well-regulated industry. How can a Powered By Speech TM VoiceBankingTM line help?

Transportation Services – More Cost-Efficient

Reservation System

An airport shuttle, limo or taxi service receives calls for ride reservations at all hours, with particularly heavy volume during weekday afternoons, but even during the night How do you cost- efficiently staff the call center to deal with the wide call volume variations and avoid putting customers on long holds?

Delivery Service – Greater Dispatcher Productivity

A dispatcher for a delivery service is overloaded with calls from customers and drivers, both requiring immediate attention. Is the only choice adding another dispatcher?

Pharmacy – Free-up Pharmacist from Routine Calls

A pharmacist for a drug store receives many calls relating to prescriptions, other products, and store operations. How can a Powered By Speech TM application be used to attend to more of these calls and free up the pharmacist to fill more prescriptions?

Retail – More Effective Handling of Phone Calls

Employees of a retail store must attend to both in-store customers as well as telephone callers, often causing difficulties managing both simultaneously. How can Powered By Speech TM application be used to better attend to the needs of callers so focus can be given to in-store customers?

Call Center – Increased Capacity Without Adding Agents

Call volume to a customer contact center varies significantly by time, day, and season. How do you cost-effectively staff the center and still meet customer expectations?

Auto Attendant - Speech Driven Call Management

First impressions are important. What does your customer hear when they call your company for the first time? If, like many companies, you can't afford to hire enough assistants to give every caller the warm personal greeting you'd like and rely on an automated system to route call, how can you be sure that you're providing fast, efficient, and friendly service? Is it easy for prospects and employees to reach the person or department they want? Learn how a speech-driven auto attendant can help create a good first impression.