A dispatcher for a delivery service is overloaded with calls from customers and drivers, both requiring immediate attention.  Is the only choice adding another dispatcher?

The Problem:

The dispatcher with a regional delivery service must constantly monitor truck locations, communicate delivery changes, and respond to driver questions,  and still attend to customer calls, whether inquiring about delivery status or placing new orders for service. New calls mean new revenue, and efficient follow through on deliveries in course mean satisfied customers and repeat business. How can both sets of needs be handled most efficiently?  What if the business grows and work load increases? Can needs be handled without increasing staff?    

The Solution: 

Using Powered By Speech TM  to handle routine customer and driver calls relieves the dispatcher from the greatest volume of incoming calls and enables focus on more complicated delivery or new order issues.  With Powered By Speech TM , customers can arrange for new shipment orders and check status of expected deliveries.  Drivers can report location updates and delivery status, plus get answers to questions on delivery addresses and directions.  Powered By Speech TM  natural language interface allows all users to easily communicate their needs using regular spoken language, just as they would with a live dispatcher.  Either customers or drivers can at any time request to be transferred to a live agent, if that is their preference or need.