A regional bank or credit union is challenged to differentiate its services in order to attract and retain customers in a well-regulated industry.  How can a Powered By Speech TM  VoiceBankingTM line help?

The Problem:

Your bank believes strongly that superior customer service differentiates it from the other banking institutions.  You realize that customers want greater self-service in order to accomplish their banking needs at their convenience wherever they might be, including while away from home. Your response, an automated touchtone tele-banking line (“Press 2 for account balances.  Press 4 for transfers …”), frustrates and confuses many customers with lengthy instructions and awkward navigation through multiple layers of menus in order to accomplish even a simple transfer of funds between accounts.  And the more transaction capabilities you try to add to tele-banking, the more difficult it is to use. 

The Solution:

Powered By Speech TM  VoiceBankingTM  enables bank, credit unions and other financial institutions to provide a level of customer service well beyond what is generally available from competing services.  It is not meant to replace the quality customer service provided by competent and friendly bank employees, but it enables customers to accomplish their common banking transactions when they can’t use anything else, such as when they are away from home on a weekend trip.  Customers are able to conduct their business wherever they have access to a telephone – simply by speaking.  It enables callers to simply speak their requests and complete their transactions quickly and easily without time-consuming and confusing layers of menus. Speech-enabled telephone interfaces increase customer usage, create greater customer satisfaction, and reduce the need to wait for a live agent during office hours.  VoiceBankingTM also enables the addition of new capabilities to automated tele-banking, such as bill paying, office hours and locations, and ATM machines locations.

More VoiceBanking information (pdf 148 Kb)