First impressions are important. What does your customer hear when they call your company for the first time? If, like many companies, you can’t afford to hire enough assistants to give every caller the warm personal greeting you’d like and rely on an automated system to route calls, how can you be sure that you’re providing fast, efficient, and friendly service?  Is it easy for prospects and employees to reach the person or department they want?  Learn how a speech-driven auto attendant can help create a good first impression.

The Problem:

You call a company and are answered by a system that asks you to enter the extension of the person you want to talk to. You've never called before and you don't know anyone's name, much less their extension. If you are persistent, you may hear something like "Please spell the name of the person you'd like to reach using the touch tone key pad." Pure frustration. Or you may be given a long menu of departments (Press 1 for sales, press 2 for repairs, press 3 for service, press …) that doesn't include the one you want. Attempts to reach an operator by pressing ‘0’ often don't work or leave you on hold forever. Certainly you don't enjoy being greeted this way and you certainly wouldn't you want your company to subject callers to this treatment.

The Solution:

The Powered By Speech TM auto attendant creates that critical positive first impression of your company by letting the caller use their own words to connect with the person or department they want. No more wasted time, no more frustration. The speech-driven auto attendant also makes it easy to retrieve corporate information on demand.  Driving directions, employment opportunities, and office hours can now be requested simply by asking for them by name.

In most companies, the majority of calls are internal.  The Powered By

Speech TM auto attendant can help here as well by letting employees simply speak the name of the colleague or department they want to reach, without taking the extra time to memorize or look up extensions.  Your company can also now dispense with the costly printing and distribution of corporate phone directories.

 In addition to lowering operational costs, companies can simultaneously increase productivity. Costly live agent/receptionist time can now be dedicated to handling queries that really need a personal touch.