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Overview
From their many
years of experience with speech
recognition applications, natural
language processing, and best practices
for user interface design, the
HighBridge Communications team has
created a superior set of speech-driven
applications for business. At the heart of this
solution set is the innovative
AnswerSmith™
application
which combines several technologies,
including natural language processing
and speech recognition, to provide an
effective way to increase efficiency and
reduce operating costs for any customer
support system. Like other HighBridge
solutions,
AnswerSmith™
is easy to set up and
administer and, most importantly, is
affordable to own and
use.
All HighBridge solutions run on our
Powered by Speech™
platform, which works with all
the latest standards and
technologies. It combines advanced
speech recognition technology with a
unique set of software components that
support a library of pre-defined
applications. These applications can be
ready to run almost immediately, and
serve a wide variety of functions. A
distinctive user interface design
supports this technology and makes
each
Powered by Speech™
application stand out for
both ease of use and a successful user experience.
Productivity Enhancing Solutions
Designed to smooth
and resolve communication conflicts between
telephone callers and a business, both
AnswerSmith™
and the other applications
in HighBridge's solution set reflect a deep
understanding of each customer's business,
including any specialized vocabulary used.
Customers like interacting with the intuitive and
easy to use systems, and businesses benefit by
reducing the number of customer service personnel
required to communicate with callers, especially
at peak times and when the business is closed.
Solutions offered by HighBridge Communications can
benefit virtually any business. Service companies
can use HighBridge solutions to make reservations
and appointments for customers. Transportation
and delivery service drivers can verify customer
addresses without waiting on hold to talk to a
dispatcher. Banks and credit unions can increase
the usefulness of their tele-banking services,
making transactions faster and easier, and adding
desired capabilities such as bill-paying and ATM
machine locator.
Retail stores can use a HighBridge application to
answer routine phone inquiries like open hours and
product availability, so that in-store personnel
can remain focused on the customers in front of
them. Real estate agents can use speech-enabled
VoiceRealty™
to retrieve current property information at any
time using a common cell phone. And most
multi-person offices, customer service centers,
and medical clinics can save money and increase
efficiency with automated call answering and
routing.
Need to change your address with a store, bank, or
other organization? We have the answer. These
are just a few of the speech-enabled solutions
that HighBridge Communications can provide.
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About
HighBridge Communications
